Pampered Chef
Reviews and Complaints
They stole money off of my card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received order
- Takes several wks to get order right card chgd at time of order
- Over-priced items
Preferred solution: Full refund
User's recommendation: Don’t waste your money!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmail reference 205****
Preferred solution: Deliver product or service ordered
User's recommendation: No recommendations at this time.
They take your money, don’t deliver, impossible to contact
Preferred solution: Deliver product or service ordered
User's recommendation: Do not every purchase from Pampered Chef!
Package not received and no help getting it
Unhappy customer - long delivery times and can’t get thru to customer servic
- Usually great products
- Takes several wks to get order right card chgd at time of order
- Slow delivery
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order unless you are willing to pay for items at time of order and then wait 8-12 weeks or longer to receive your order
Funds from credit card
Preferred solution: Put my money back into my account UNTIL the order actually ships
User's recommendation: I would not order from Pampered Chef again, no warning that the order would take 8 weeks to arrive until I placed my order and paid for the items. I think that is very unfair and highly unethical to us, the customer. I was furious
Where s my order?
Have not received my order/customer service poor
User's recommendation: Wait for them to get their business straightened out before you order!
Broken stone pan
Preferred solution: Let the company propose a solution
Poor Customer Service
THE WORST CUSTOMER SERVICE EVER!!!!!!!!! PC is using COVID as an excuse to have 4 hour hold times on their phone line.
Sat on their chat feature for over 2 hours and still had 96 people ahead of me. Emails are responded to that they cannot help you so call or use chat feature which have RIDICULOUS wait times. Every other company has figured out to keep business going during this pandemic except for PC. Beyond the crazy hold times, orders are delayed 7-8 weeks!!!
They take your money right away but your product does not ship for 2 months---insane right??? After complaining on their FB page, I received a call from a manager in CS. Offered me 1 half price item of the 3 I earned. A multimillion dollar company that finds it appropriate to screw a party host.
Had they been able to answer a call timely (I was on hold for 4 hrs once, chat 2+ hours) my issue could have been resolved a month ago and I would not be in this situation. PC is not a reputable company anymore.
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT SUPPORT PAMPERED CHEF
Shipping
Preferred solution: Deliver product or service ordered
User's recommendation: I like their products, but be prepared to wait weeks for delivery.
Don’t have one yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting
- Small number of honest consultants
- Bad service no contact consultant quit questions ignored
Preferred solution: Full refund
User's recommendation: Do not do business with them.
THEY DON'T HONOR LIFETIME GUARANTEE!!
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I ordered about the same time and was told it would take 7-9 weeks. You will get it, I'm sure.
I haven't received my things yet. The host of the party I participated in was told it looked like her party was in line for shipment.