Pampered Chef
Reviews and Complaints
Charged two separate times
I NEVER ORDERED ANYTHING!!
Preferred solution: Bank acct charged but I did not order any thing from this company
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Verified Reviewer | Phillipsburg, KansasResolved: Response
Company fixed the issue and I have been provided with product replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response - luckily my consultant was persistent & helped me
- Awesome cookware
- Warranty claim process
Preferred solution: Send me the replacement skillet & then I will send back the warrantied one so I don’t have to go without a skillet
User's recommendation: Hope you have a great consultant willing to wait on hold for hours! Tell them to use chat, better results than calling.
CATALOG ITEMS NOT AVAILABLE
- Non existent customer service
Preferred solution: Let the company propose a solution
User's recommendation: I would not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken Pizza Stone
Preferred solution: Replace my stone pizza pan
Cracked stone
Response
User's recommendation: Great products
Knife sharpener in a storage case
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting on order
- No sharp edge on cans opened with opener
- Durability
- Pleasant customer service
- Shipping slow
Preferred solution: Deliver product or service ordered
User's recommendation: Let customers know COVID holds things up a lot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norton, KansasShipment still not received
Very Dissapointed
Product not received
User's recommendation: Do not order they do not provide product to you
Refund on returned order
First I went online to find a local consultant and entered an order. I never received an acknowledgment that the order had been placed.
I then found someone else that could place my order with as I need the order for a wedding shower.
I received my second order that I thought was the only order and then over a week later received the second order.
I then called customer support and had the best customer service on guidance on how to return the duplicated order. The duplicated order was mailed back on March 2, 2020.
I waited a couple of weeks as I had not received my reimbursement and called around the first part of April and was told that my order had been received back into the warehouse and I would receive my reimbursement within one week.
As of May 4, 2020, Most l have left numerous call back calls with the call center and have not received one back or my reimbursement. I feel I have been more than patient with the COV-19 outbreak, but I really need my money back as soon as possible or a phone call with an update on approximately when I should expect my reimbursement.
- Poor customer service
- Long wait for service
Preferred solution: Full refund
User's recommendation: Most likely not, can be trusted.
No response from company regarding order
- Every single thing about this company
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT purchase
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There's a notice on the pampered chef site that says delivery may take 7-8 weeks.