I’ve never been so disappointed in a company in my life. The day before Thanksgiving, I was drying a Pampered Chef clay baking dish and it snapped in my fingers.
It had been washed hours before so there wasn’t a temperature issue. The dish severed my ring finger on my left hand and I think it also severed my tendon as I still don’t have full functionality in that finger. I sent a note to one of the vice president (Jeffrey_Liebling@pamperedchef.com) and he forwarded my note to a call center. The gentleman at the call center could hardly speak English let alone help me.
I told him that I didn’t want the $40 dollars back; however I did want them to evaluate the quality of the product. He said “Miss, that is out of my control.” REALLY? Needless to say, they’ve lost a very loyal customer. But they don’t seem to care about “just one.” Since this time, many of my friends have said that their clay baking dishes have broken too.
PLEASE, as consultants, warn your customers that those clay dishes can break causing serious injury.
I'm spreading the word everywhere that I can think of to keep anyone else from an injury! Thank you!