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I was given a large vegetable steamer as a gift. The lid was warped a little so it did not lock. When I called customer service I was asked many questions such as, who gave it to you? What party did they attend? When did they purchase it? Etc,. I did not know the answers so when the "helper" checked her computer she said she could not find giver. She said I could BUY another top. She said to contact the gift giver and get the receipt number. My thought is if Pampered Chef is not any more customer friendly than this I will not continue to be a customer and will not hesitate to share my feelings with my friends

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service, None interest in my problem.

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Anonymous
#1034373

Just to put things in perspective, the item is $11

Anonymous
Denver, Colorado, United States #993700

Do you have any idea how many people try to get something for free and are fraudulent in their escapades?As with ANY company, they obviously cant just send something out to someone because you said it was true!!

You cant even take something back to Walmart and get it replaced without a receipt!

You just need to get a party number and consultant name, it isn't that hard.They did give you a solution, it just wasn't the one that you wanted.

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