Despite being a long time consumer of Pampered Chef, I think my shopping days here are done. I purchased a rotary cheese grater at a community fair from a consultant after my previous one of 10 years broke (the handle snapped off, and the warranty was expired).
This Pampered Chef consultant sold some stuff off her table as well as took orders. I ordered an oven mitt along with purchasing the cheese grater off her table. I have been extremely disappointed with the quality of this new cheese grater as the handle flew off several times as I was trying to grate some hard cheese. After this happening more than a handful of times, I called customer service to replace or return the item.
Even though I have the receipt in hand, apparently they cannot do anything without a show or order date. Somehow I don't have much hope of getting help from the consultant because it took her SEVEN weeks to get the oven mitt to me and that is with several reminder emails. This is one sour experience that I don't care to go through again. If this consultant ever does get back to me, I'll take the refund and go use the cheap IKEA cheese grater instead.
I expect Pampered Chef to stand behind their products and help the customer despite the consultant. Now I know better.
Review about: Pampered Chef Customer Care.
Monetary Loss: $18.