Pampered Chef - Watch what you buy if you want warrantee
My mother spent almost 50.00 for an egg carrier back in 2006.This carrier - you can put the piece that the eggs go on in the freezer to keep the eggs cold for a long time during a party.
Well i went to use it for my Nephew's graduation party and when it came out of the freezer, the tray was kinda wet. It seems that the seam of the tray cracked and the "freezing" stuff was leaking out of it. I contacted pampered chef tonight 7-30-13 and they told me that the egg carrier was out of warrantee and they discontinued the item. I said that i thought pampered chef stuff was warranteed for life.
The person who answered the phone told me that only the Cutlery and Bake ware are life time, everything else has a limited warrantee. My mother has said she will no longer buy items from this company, I called my sister who had the party, she also thought everything was under life time - i told her no - and then she said she will never buy again. and i was supposed to go to a party next week, but after this i called the person giving the party, not a dealer, that all stuff is not life time, she said that she is not going to buy any thing and that she is canceling her party because everyone she has talked to also states life time warrantee, not limited.
I did ask the girl who answered the phone if there is a "Like" item, and there is -- it is the new Cold and Serve which is 46.50, i asked her if they would trade for my egg carrier and she said she could not because it is out of warrantee, but that she could give me a 20% discount if i wanted to buy it. I said no thank you, i already have a egg carrier that is useless.
She was very polite, but the company is bad.They should trade it out.
Monetary Loss: $50.